Is there anyway to allow a supervisor to re-skill agents on Contact Centre Express 8 without giving them full admin access to the system?
Previously I've been told by my maintainer that this isn't possible, however after reading the Unified CCX Admin Guide I believe I may have been advised incorrectly!
If I've read the documentation correctly you can configure an ACD Supervisor for dynamic reskilling? (Page 15-3 of the guide)
Would somebody be able to confirm if this is correct and if it is how you configure it?!
Thanks in advance!