Good Day. I would like to verify if there is a negative impact or it will affect the uccx system if we change or enable the CUIC trace from basic to detailed?
We would like to enable all this trace to Detailed so that when we encountered again the issue on CUIC reporting, we can share the logs immediately to TAC wherein it was already in detailed trace.
By the way, the issue that we encountered is that there is no data on the cuic reporting on april 8 and 9. We gathered already logs for cuic on rtmt tool, however it seems not enough information inside those logs that is why i'm planning to enable the cuic traces to detailed.
We already done it from other client, however the version of UCCX on that client is 9, and this version now is 10.5.
Appreciate your inputs on this inquiry.
Than you so much.