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Is there a way to block a number from calling into the marketing line?

sangavi-as
Beginner
Beginner

hi,

how to block the customer calling number in ucce?

1 Accepted Solution

Accepted Solutions

Hi Sangavi,

if you want to block call from single number you can realease the call based on the Calling line ID (ANI).(call. callinglineID.) use formula in If node from the routing script.

or if you want to block multiple number you can insert all those numbers in a table and use DBLookup table for calling number and relaese the call.

Regards,

Shalid K.C

Rate if usefull

View solution in original post

4 Replies 4

Hi Sangavi,

if you want to block call from single number you can realease the call based on the Calling line ID (ANI).(call. callinglineID.) use formula in If node from the routing script.

or if you want to block multiple number you can insert all those numbers in a table and use DBLookup table for calling number and relaese the call.

Regards,

Shalid K.C

Rate if usefull

hi shalid,

thanks for information that  you shared.

in future some customres will call na how can i block that also?

Hi Sangvi,

create a table in the DB some thing like block_ani.

from the routing script you can always have number check from the table entry using DBlookup node and route the call accordingly.

when you want to include any other number, you just need to insert the new number in the previously created table.

hope above will help you..

Regards,

Shalid K.C

yes.. its very clear..

Thank you very much..

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