Issue adding Auto Prompt

[david.neubauer]

Hello!

I am trying to add an Auto Prompt in UCCX to let callers know their estimated wait time. See the attached screenshot for the configuration. When we attempted to activate the script the client reported never being told the wait time and being stuck in the calling queue. I know this isnt a whole lot to go on but I am hoping I made an obvious mistake in the script that can be easily corrected.

Thanks for taking a look!

[Deepak Rawat]

David,

Attaching a sample EWT script that you can take into reference and make the changes accordingly in your script to get it working. Just focus on the EWT section of the script and make the changes in your script.

Regards

Deepak

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