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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Gateway HTTP client cache issue

HiI have a Gateway 2921 with IOS 15.3(3)M2.Our problem is that when we have to update the audio in http client cache with this command audio-prompt load it does not work and the gateway never updates the cache a...

Ccoria1989 by Beginner
  • 11 replies
  • 0 Helpful votes

Resolved! Wrap up Report and SQL

Hello, I am trying to build a  report to ' determine the volume of calls with a specific call type that have a specific wrap up code associated with it' using IBM Cognos. However I couldn't able to find SQL query in CUIC and schema document. Can any ...

CCMAXL Exception

Hi All, I am getting an error when configure UCCX 8.5.1 in my cluster" Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details."  Please help me to solve this issue. Thanks,Robin Joseph

Call dequeued in ICM

Hi all, I'm trying to find out what scenarios where the system will increment the RouterCallsDequeueda) moving out from 1 queue to another queue?b) moving out from 1 queue and back to the same queue?c) others? Currently I'm seeing quite a lot of Rout...

lohjintiam by Enthusiast
  • 5 replies
  • 0 Helpful votes

Resolved! ICM 8.5 upgrade

hi all i am upgrading my UCCE 8.0.1 to UCCE 8.5(1) in lab but while running the upgrade patch i am getting weird error which Abort the installation."A product exceuteable file is currently running. Make sure all product tools are stopped before runni...

Call Control Group number of active CTI ports

HiDoes someone knows how to get the number of active CTI ports in a call control group from the scripting?. In other words, if UCCX exposes the number of active CTI ports on any call Control group  to the script (java, http, etc)ThanksAlex  

aalejo by Contributor
  • 2 replies
  • 0 Helpful votes