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It's possible to add button "AM" to mark a call as answering machine?

Hello everybody,

We need to check that is possible to add some functionality to Finessa version 10.5 (1) We need to add "answering machine" button. When the agent receive a call he could mark it as "answering machine" with call result 12 If it is possible? The CPA is not configured in this system that because detection rate was not satisfactory co we decided to turn off the CPA.

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3 REPLIES 3
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Cisco Employee

Re: It's possible to add button "AM" to mark a call as answering machine?

Hi Michal,

I am not aware of Finesse having an ability to update/mark the call result.

Thanx,

Denise

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Re: It's possible to add button "AM" to mark a call as answering machine?

HI Denise,

How're You today?

In finesse is option to reclassify a Direct Preview Outbound Call. It is possible to mark a call as answering machine in different mode than preview?

Highlighted
Cisco Employee

Re: It's possible to add button "AM" to mark a call as answering machine?

Hi Michal,

It looks like only Direct Preview outbound calls are the only ones that can be reclassified.

Thanx,

Denise

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