It there are possibilty that an agent view specific report instead of seeing other reports not relevant to them in CUIC (UCCE Environment)

[pathyilbinu]

Here in one customer site (UCCE Environment) they need agents only to run and view specific reports and they don't need to see other reports which belong to other teams.

Please advice if there is a possibility to do this in CUIC.

[Chintan Gajjar]

I think yes, user or user group can be given permission to run only specific reports.

in CUIC go to security --> user permissions --> assigned user permissions.

in the userlist select user you want to customized permission for and on permissions for dropdown menu select reports and assign permission whatever you think would be applicable.

[iptsupport]

Does it works for you ? My user can view the report but can't choose CSQ