For agent predictive and agent progressive outbound calls, disable the Call Waiting option on the agent's phone to allow agents to preview a customer call on Cisco Finesse before the call is placed. The Call Waiting option must be disabled (default) in Unified Communications Manager on each Outbound agent phone to ensure that every customer call successfully transfers to an available agent.
But in datasheet only says (for premium license)
Advanced outbound (outbound IVR for predictive and progressive dialing) - May require Campaign Management software.
It's possible to connect a Predicitive Call to an Agent?
What management software campaign refers datasheet to?
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
(view in My Videos)
Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
Hello Admin Community!
I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...