No one seems to know what I am talking about. My work has switched from Avaya to Cisco Jabber and Finesse. I live in a rural area and the only option is satellite internet. People can't hear me when I speak; the call is broken up. With Avaya, IT figured a way where I had a keypad hooked up to my home phone line and when logging into Avaya, it would ring to my home phone as they had it routed via Avaya and I would answer the keypad and I could take calls perfectly via the phone line.
Is there a way where this can be done with Jabber for calls coming in from Finesse?
If there is and the only way to explain is language I can't understand, at least I can copy/paste and give to IT who can fix this for me. I do not want to go back to work in the office after 2 years just to answer phones for one call a day.
