08-01-2016 02:52 PM - edited 03-14-2019 04:22 PM
I have configured the Jabber Visual mail ,We dont have unified messaging.
The MWI is on still after read or delete the voice mail
Please suggest
Solved! Go to Solution.
08-01-2016 04:14 PM
Hi Nishad, thanks for the reply. How does the MWI behave on a physical phone? Does it behave properly or does it stay on as well?
On the phone system ports in CUC, do all ports have the ability to handle Message Notifications and dialout MWI? Can you check to see if MWI is enabled on the port group and perhaps run an MWI re-sync? It might be worth resetting the trunk from CUCM or the Connection Notifier service.
This is unlikely, but if you have any DB sync issues (show cuc cluster status), you might be listening to the messages on one server but the server responsible for MWI doesn't know the message is marked as read.
Thanks.
08-01-2016 03:18 PM
Does the light go off if you listen to the message by dialing in to TUI VM?
Does the MWI section in the user's mailbox show that the light should be on after the message is retrieved?
Does the message show as new when logging in to https://x.x.x.x/inbox, where x.x.x.x is your CUC server?
Is CUC integrated with SIP or SCCP? What is the CSS for the trunk or ports? Can it reach the extension or MWI on/off extension?
08-01-2016 03:28 PM
Does the light go off if you listen to the message by dialing in to TUI VM?
Answer :NO
Does the MWI section in the user's mailbox show that the light should be on after the message is retrieved?
Answer :Yes
Does the message show as new when logging in to https://x.x.x.x/inbox, where x.x.x.x is your CUC server?
Answer :Not Checked
Is CUC integrated with SIP or SCCP?
Answer :SIP
What is the CSS for the trunk or ports?
Answer :It has access to the extension
Can it reach the extension or MWI on/off extension? Not applicable
08-01-2016 04:14 PM
Hi Nishad, thanks for the reply. How does the MWI behave on a physical phone? Does it behave properly or does it stay on as well?
On the phone system ports in CUC, do all ports have the ability to handle Message Notifications and dialout MWI? Can you check to see if MWI is enabled on the port group and perhaps run an MWI re-sync? It might be worth resetting the trunk from CUCM or the Connection Notifier service.
This is unlikely, but if you have any DB sync issues (show cuc cluster status), you might be listening to the messages on one server but the server responsible for MWI doesn't know the message is marked as read.
Thanks.
08-07-2016 03:11 PM
Thanks Nathan...
It was dbreplication issue ,MWI working fine after DBreplication status is GOOD
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