Jabber Visual Voicemail not giving MWI

[Nishad Ismail]

I have configured the Jabber Visual mail ,We dont have unified messaging.

The MWI is on still after  read or delete the voice mail

Please suggest

[nathanjgrace]

Does the light go off if you listen to the message by dialing in to TUI VM?

Does the MWI section in the user's mailbox show that the light should be on after the message is retrieved?

Does the message show as new when logging in to https://x.x.x.x/inbox, where x.x.x.x is your CUC server?

Is CUC integrated with SIP or SCCP?  What is the CSS for the trunk or ports?  Can it reach the extension or MWI on/off extension?

[Nishad Ismail]

Does the light go off if you listen to the message by dialing in to TUI VM?

Answer :NO

Does the MWI section in the user's mailbox show that the light should be on after the message is retrieved?

Answer :Yes

Does the message show as new when logging in to https://x.x.x.x/inbox, where x.x.x.x is your CUC server?

Answer :Not Checked

Is CUC integrated with SIP or SCCP?  

Answer :SIP

What is the CSS for the trunk or ports?

Answer :It has access to the extension

 Can it reach the extension or MWI on/off extension? Not applicable

[nathanjgrace · Accepted solution]

Hi Nishad, thanks for the reply.  How does the MWI behave on a physical phone?  Does it behave properly or does it stay on as well?

On the phone system ports in CUC, do all ports have the ability to handle Message Notifications and dialout MWI?  Can you check to see if MWI is enabled on the port group and perhaps run an MWI re-sync?  It might be worth resetting the trunk from CUCM or the Connection Notifier service.

This is unlikely, but if you have any DB sync issues (show cuc cluster status), you might be listening to the messages on one server but the server responsible for MWI doesn't know the message is marked as read.

Thanks.

[Nishad Ismail]

Thanks Nathan...

It was dbreplication issue ,MWI working fine after DBreplication status is GOOD