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JGW Traces

Murali_DS
Beginner
Beginner

Dear Patrons,

 

Need to understand the below traces in the JGW process, what information does these parameters include and responsible for? also if this trace can be enabled for a longer period of time.

 

>>>trace JT_TPREQUESTS /on

            >>>trace JT_JTAPI_EVENT_USED* /on
            >>>trace JT_PIM_EVENT /on
            >>>trace JT_ROUTE_MESSAGE /on
            >>>trace *CONF* /on
            >>>trace JT_CONNECTION* /on
            >>>trace JT_LOW* /on
1 Accepted Solution

Accepted Solutions

Hi, 

did you already see these documents? 

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-enterprise/23065-IPCC-tracing.html

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise/116165-trouble-ucce-trace-00.html#anc14

 

G. 

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4 Replies 4

Gergely Szabo
Advocate
Advocate

Hi, 

it's probably a TAC engineer who gave you these instruction, right? 

Well, they tell ICM to trace almost all JTAPI events flying up and down between the CUCM and the Agent PG CUCM PIM. 

No, it's not recommended to keep them on for an extended period of time. 

G. 

yes this was given by TAC, I need to know the usage of these parameters defined above. thx for ur input.

Hi, 

did you already see these documents? 

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-enterprise/23065-IPCC-tracing.html

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise/116165-trouble-ucce-trace-00.html#anc14

 

G. 

Thx Gergely, much informative!!!

 

Cheers,

M

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