JGW Traces

[Murali_DS]

Dear Patrons,

Need to understand the below traces in the JGW process, what information does these parameters include and responsible for? also if this trace can be enabled for a longer period of time.

>>>trace JT_TPREQUESTS /on

            >>>trace JT_JTAPI_EVENT_USED* /on

            >>>trace JT_PIM_EVENT /on

            >>>trace JT_ROUTE_MESSAGE /on

            >>>trace *CONF* /on

            >>>trace JT_CONNECTION* /on

            >>>trace JT_LOW* /on

[Gergely Szabo]

Hi, 

it's probably a TAC engineer who gave you these instruction, right? 

Well, they tell ICM to trace almost all JTAPI events flying up and down between the CUCM and the Agent PG CUCM PIM. 

No, it's not recommended to keep them on for an extended period of time. 

G. 

[Murali_DS]

yes this was given by TAC, I need to know the usage of these parameters defined above. thx for ur input.

[Gergely Szabo · Accepted solution]

Hi, 

did you already see these documents? 

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-enterprise/23065-IPCC-tracing.html

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise/116165-trouble-ucce-trace-00.html#anc14

G. 

[Murali_DS]

Thx Gergely, much informative!!!

Cheers,

M