Contact Center

I have a UCCX server 9.02, they are wanting to set up an outbound queue.  That in itself is self explanatory, my question is can I set things up just for the outbound dialer to do a screen pop based on either a Name or Account number that is in the C...

Our business would like to track how many customers select a specific option in the menu of a CCX script.  For example: Customer calls in to the IVR and selects option 2 for a password reset within the menu.  My question is how to configure this with...

Hi All,We are running uccx 7.0.       Trying to return data from DB using stored procedure from the uccx script. We are able to run this when we pass explicit value instead of variable ANI.But whenever we provide variable ANI, we get below error: SQL...

Good morning everyone, Real time data in my script editor is not displaying any counts on the script editor except the "calls offered to 5" which i don't really call real time.Any idea why the rest are not displaying such as "Router calls Q now". Not...

Dear all, Can I get a new Cisco Agent Desktop (CAD) and CSD Installer that’s pre-configured with both the UCCX 9.X Primary and Secondary servers for the failover?     If yes, how to do it? Your help is highly appreciated. Howard 

Hello, is it possible to send an agent into ready automatically from desktop workflow after a set number of minutes if they're not logged out?We have agents we've told til we're blue in the face to logout and set reason code lunch/break incessantly. ...

 Good Afternoon; A pleasure to greet you , I need yur support so that you can help me with the following problem:I would like to know how to lock the taskbar in the Cisco Agent Desktop ( CAD ) so that only supervisors have the privilege of placing th...

Hi, I would like to know if the compatibility matrix of CCX 10.6 is up to date. Because the latest version of Jabber for Windows mentionned inside is the 9.6 : http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.6%281%29#SI...

Hello,Has anyone experienced this with CCX 9.0.2? CCX realtime reports show that agent is in ready state.Cisco Supervisor Desktop also shows ready state.The Agent is sitting around waiting for a call and notices that calls aren't coming to him. He th...

Dear All,             I would need the importance of procmon in UCCE. What are we need to check in it, a snapshot of it, when do we use it?.Tried referring several docs. Didn't get the relevant answer. Thanks in Advance.MSK.

Does anyone know if there is a 3rd party/freeware that can be modified and used that can allow me to allow my Agents to run in order for them to see PQ statistics in a separate browser? So far it looks as though only my Supervisors have access to see...

Our customer need to create a Contact Database in UCCX, so that when call comes in the Cisco Finesse it should search the database and based on the caller ID display the information like department , VIP status , Mobile Number 1 , Mob No 2 etc differ...