HiI have one router Model #3900 Series Can I have Cube and Vxml Gateway configured on same router ? If yes, Can any one help me with sample configuration for same. Thanks and RegardsAnil Kumar.
HiI have one router Model #3900 Series Can I have Cube and Vxml Gateway configured on same router ? If yes, Can any one help me with sample configuration for same. Thanks and RegardsAnil Kumar.
Dear Community membersReading SRND for CVP 10.5 I found the following thing (page 57): calls delivered to the Cisco Unified Communications Manager cluster should be load-balancedamong the subscribers in the cluster and should not exceed 2 calls per s...
I'm trying to write a script, that when a contact gets to a certain age, the priority gets raised on it. Can anyone help me with the scripting for how to tell how old a contact is?I know you can grab the creation time by using GetContactInfo. But I'...
Hi all, We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop. Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this. Similarly , in the CAD version - you had chat to othe...
Hi all, I am using Cisco UCCE ver 10.0. I have two PIM (PIM2 and PIM3) for IP IVR1 and IP IVR2. So, I see that state of PIM2 and PIM3 Is CONFIGURED.CTI Server 3Bnodeman.exe : 6.13:07:44nmm.exe : 6.13:07:44ctisrvr.exe : vinph-CG3B ctisvr - [ACTIVE nda...
Hi all!I have an issue related to Silent Monitoring in Cisco Supervisor Desktop application. When supervisor starts monitoring agent's call using CSD application, he hears that conversation but every time after 10 seconds of the beginning of monitori...
Dear Experts, I have a user who is a agent and unable to login to the Cisco Agent desktop from her PC. the ID, password, and extension number used are confirmed correct (user can login to the cisco desk phone extension mobility) but the error I keep...
Hi All We are planning to upgrade our CCE ver 8.0(1) to Ver 10.5, we have CUIC 9.1 running inJust to want to know, what is the change in Database Schema which will affect the reporting ThanksHari
Hi Gents, I have a setup of QM Compliance Recording 8.5.2.18 with the following service releases installed SR1ES0, SR2ES0, and SR2ES01, with UCCX 8.5(1)SU4 and CUCM 8.6(2a)SU3.All the systems are integrated with active directory and all users' ac...
Hi,Anyone has a configuration check list if for CUCM integration with UCCE( ICM) with IPIVR used UCCX The configuration should specify PG /PIM specification ( device type etc.) for uccx /cucm as well as network VRU I have a UCCE sprawler ( Router / ...
Good morning, We recently upgraded to UCCX 10.5. I have been experimenting with Unified Intelligence Center to generate reports from the call center environment. The reports seem to generate fine, except that the columns for the report data have no h...
Hi Team,I have an issue when agents answer a call there would be a few seconds delay in between before they could hear the person on the other end.Is there any option that I can check to see if there was delay .An help would be much appreciated.UCCX ...
Hello,I have configured a Resource on a UCCX-System. When I start no the Desktop Agent, I get an error message that the "Initialization failed". But before this the Agent updated itself to the newest Version.Can you give me a hint, where I can look f...
Hello,Firefox has recently updated their browser from 29.0.1 to 30. As a result, Finesse no longer loads the reports in the Team Data or Queue Data gadgets. "Loading Report..." is all that we see. The Manage Team and Manage Call gadgets work just fin...
Hello. I am running UCCX 9.0.2 and I am having an issue with my Icons not displaying in my CAD Toolbar for my Agents.This is defined in the Desktop Work Flow Administrator at:Work Flow Configuration => Work Flow Groups => Call Centre => CAD Agent =>...
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