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Hello. I have a UCCX Workforce Optimization Compliance Recording 8.5 installation that I am currently having issues logging into the webpage to view recordings. This is linked to active directory and has done this in the past but usually a server reb...

We are currently running UCCX 9.0.2 and CUIC and have a customer that wants reports to run automatically every (3) months...quarterly.  I see in CUIC I can schedule "last month" but not a range of months without picking an absolute range.  Does anyon...

Hi all,Is there a structured way to play different prompts based on the different dates extracted from the holiday xml file? For example each/several date(s) [01/01/2011, 02/02/2011] would correspond to a particular prompt [1.wav] while other dates h...

Hi there,The UCCX 9 has some default scrupt like aa.aef, icd.aef. I just wondering how to download those scripts from UCCX then I can edit it.Thanks,         

Dear members,It is a UCCE Lab environment with CVP version 9.0My issue is that all the calls are failing at the RunExternalScript node.In the CVP logs, the below error appears.External VXML located at http://192.168.2.215:7000/CVP/en-us/app/Server?_d...

That is the case for Unified Web and E-Mail Interaction Manager Version 9.  Is anyone aware of a workaround if the desire is to remain on Exchange 2010?  Thanks in advance.  All replies rated.

Dear members,It is a UCCE Lab environment with CVP version 9.0My issue is that all the calls are failing at the RunExternalScript node.In the CVP logs, the below error appears.External VXML located at http://192.168.2.215:7000/CVP/en-us/app/Server?_d...

looking at the compatibility matrix, uccx version 8.5(1su2) is only compatible up and including UCM 8.6(2a)su3 yet 8.6(2a)su5 is available. Can someone confirm if the matrix is out of date or that IS the case and SU5 is NOT compatible? Thanks

Hello,We are facing the problem that the ACD logs display and Agent call display is N/A on the Cisco Supervisor Desktop. The version of CSD is 8.5.4, overall status of CSD is fine, for reference please see the attached screenshot.Thanks.Looking forwa...

Hello, I would like to know how to verify that Primary and Secondary UCCX is synchronized (CLI, Web, etc..).Thanks a lot for your help. BR  Aubert

Some of my agents missing 'Edit' option (see below) from CAD Chat. Does anyone knows easy way of fixing this?