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Hello,I have put together my plan for upgrading the following (virtualized):CUCM  8.5.1.12900-7 to 10.5 UCXN  8.5.1ES47.12900-47 to 10.5 UCCX 8.5.1.11004-25 to 10.5 (1) UCS210  -- CUCM PUB,  UCXN PUB, UCCX (no HA)(1) UCS210  -- CUCM SUB,  UCXN SUB I ...

Dear Cisco support team, I can login successfully to Cisco community webpage but it's unauthorized for me to login the session: UCCE & CVP 10.0 TOI (https://communities.cisco.com/docs/DOC-37590)Please let me know how can I login to this session.Thank...

I need to know how to Monitor JVM memory on CVP/VXML Server using SNMPI am looking to monitor JVM memory statistics with SNMP.  The CVP only has the CISCO-CVP-MIB.my file in Cisco\CVP\Conf directory.  I want to use the JVM-MANAGEMENT-MIB to look at m...

I am trying to create a report that shows the calls offered etc by Hour, instead of by half hour or 15 minutes which comes with the usual DateTime (interval) query. I am using DATEPART (Hour, DateTime) As Hour  and whilst this is giving me the hour n...

 Hello Guys, Can you help out here. ntp on first node is ok and in sync dns and reverse dns for both nodes are okboth VM as exactly the same and UCCX same versionFirst node is already integrated with CUCM cluster with basic configuration and basic ap...

someone help me...i config UCCE 9.0 creat some ECC variables like user.microapp.ToExtVXML \ user.microapp.input_type and so on.but when i use this ECC in ICM script the CVP can not receive the variablesuser.microapp.FromExtVXML=[null, null, null, nul...

I am looking for an expression in "Get Reporting Statistic" (Resource IPCC Express\ Contacts Handled) to use in a script that will basically sort and select the resource based on the lowest number of contacts handled by an agent. The selection algori...

Hi,Is there a easy way to export/report the values of user variables to a file in ICM 7.x? These are global variables set in admin scripts for open/close flags and looking to see at a glance what the values of all the variables are at a given time th...

Hi All,Can anyone advise if I can get a UCCX report of calls receives after 12 noon each week or anything similar?ThanksMarian