Jtapi Subsystem Out Of Service

[rfateh]

i have a Callmanager 4.0(2a) and a CRA 3.5(3)

i,ve checked cisco site and these version are supported

but the JTAPI Subsystem is out of service

also the username and the password are correct and i,ve checked CTI application use

Please Advice

216: Apr 17 03:53:49.011 IRST %MIVR-SS_TEL-7-UNK:JTAPI Login Str: 192.168.218.253;login=jtapi;passwd=****;appinfo=Cisco IP IVR

217: Apr 17 03:53:49.026 IRST %MIVR-SS_TEL-6-CTIPORT_RECOV_THR_START:Starting CTI Port Recovery Thread: Recovery Thread id=CTIPortRecovery-0

218: Apr 17 03:53:49.307 IRST %MIVR-SS_TEL-1-SS_OUT_OF_SERVICE:JTAPI subsystem in out of service: Failure reason=A number of route points are OOS - all routes; A number of CTI ports are OOS - all ports

219: Apr 17 03:53:49.307 IRST %MIVR-SS_TEL-7-UNK:Number of CTI ports = 0

Regards

Mohsen

[adignan]

Are your CTI Ports associated to your user "jtapi"? Do you have a CTI Port group created?

Andy

[rfateh]

Thank you ,

My issue resolved

in CRS 3.5 you have to associate CTI port and creat a CTI portr group so JTAPI wll became in service

but in crs 3.1 if you only assign a Jtapi user to CRA it will became in service

i didnt knwo this and now JTAPI is in service status

thank you again