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Limit supervisors' capabilities

@Syed
Level 3
Level 3

Dear All,

How do I restrict supervisors’ privileges in UCCX?

For example, I do not want supervisors to listen to agent’s call and not to barge into agent’s call.

Please assistance me with this.

Thank you in advance

Regards,

Syed

1 Reply 1

I assume you still want them to have the view where they can see their team, right? There's nothing out of the box which you can do to stop monitoring, but you could remove the monitoring CSS from their phones and monitoring will fail.

 

david

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