Make agent "not ready" automatically when making outgoing call from another line

[shyam2014]

Hi Team,

We are using UCCE and at a site there are two lines on the phone.First one is agent line and second one is personal line.

When agent is making outgoing call form personal line is there a way to make the agent status "not ready" automatically?

Thanks

[Chris Deren · Accepted solution]

This might help:

Multiline Support in UCCE 8.0.docx

Chris