03-06-2013 12:37 PM - edited 03-14-2019 11:21 AM
Greetings,
I'm curious, how does UCCX count steps?
Is every branch in an IF statement counted? What about annotate, labels, GOTOs? For example ..
(1) Label S T A R T
(2) IF (2==2) then
(3) true
(4) do this
(5) do this
(6) do this
(7) False
(8) do this
(9) do this
(10) do this
(11) Annotate /* the above IF statement only works on the 3rd Tuesday of months ending in r */
(12) GOTO S T A R T
So, does every pass through the above example count as twelve steps? Regarding the IF statement - I'm thinking it only counts the steps the condition meets however, I could be wrong.
Thanks for your time and attention!
Keith
03-06-2013 01:22 PM
Hi,
each executed step counts, regardless of the structure or the number of steps in the script. So if you have a script consisting of two steps, for instance, a Play Prompt labelled as 'PROMPT' and the second step would be a Goto PROMPT and the global parameter of max steps is 100, then you would hear the prompt 50 times.
There might be exceptions to this rule, though, when forking/triggering applications.
G.
Sent from Cisco Technical Support iPad App
03-07-2013 06:17 AM
Hi Gergely,
Thanks for the speedy reply!
Keith
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