cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
910
Views
0
Helpful
2
Replies
fabien.damien
Beginner

Maximum Number of retries

Hi all,

Which field in ICM database depicts the maximum number of attempts (for a certain record) dialer contacts a certain customer if it gets a busy tone, no answer, etc..

Regards,

2 REPLIES 2
david.macias
VIP Engager

The dialer_detail table will have this information, you will have to do a search though to see how many times the dialer dialed a particular record as well as the disposition.

david

On the Admin Workstation
Config Manager => Outbound Option => Campaign

Within the Campaign General tab..
In the Dial Setting section there is an option titled "Maximum attempts (1 - 100)"

This setting is defined as follows - Defines the maximum number of attempts that will be made for no answer and busy signal callbacks.

Enter the maximum number of attempts.
Maximum attempts = Zone 1 attempts + Zone 2 attempts / The default is 3.

Content for Community-Ad

Spotlight Awards 2021