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UCCX 5.02 Copy/Move Agent RecordingsWe are running UCCX 5.02 and have a workflow setup to automatically record all agent calls without Supervisor intervention. We are not using QM. Is there a UCCX tool, other than writing a .bat file and scheduling...

Hi all,When there is incoming call from PSTN to CAD agent, how many number of ring that agent experience? Can we configure that number? Where do we configure it, in CM or CCX?Thanks.

Wondering if any one has CUCM 7.1(5) running with UCCX and what JTAPI version is being used?  Then if anyone is running CUCM 71(5b) and if what version of JTAPI is being used?   Running into bug on CUCM 7.1(3) CSCtb77537 and need to upgrade.

Hi all,I had placed the user required prompt in unsuccessfull level of "Extended Get Digit String Step", however the prompt is playing successfully for # and * key in main flow but is not playing for * key in any of the subflow.Is there any thing tha...

Hi Need a little Help.I have installed uccx 7.0 and uploaded my license. The license is uploaded Successfully however I do not have RMCM provider under Cisco unified CM configuration. therefore I am unable to configure Agent resources.Any idea why.An...

Hi There,  Has any one got a sample script to recor all the incoming calls in UCCX 7 ?Basically I wante to recor all the agent calls. UCCX 7.x is integrate with CUCM 7.xRegardsSiva

I have my reservation script  normally, and my abandon script, where can refer the personalscript invoke?,he preferel agent id step is configured on same reservation script?, or is another script?. someone have a example script and how can invoked?an...

Hello,   I am trying to disable a ring tone to the caller when the caller dials a CTI route point and is transferred to the IP IVR.  Basically I dont want the caller to hear any ringing and just hear the accept prompt of the IP IVR.  I have searched ...

Our UCCE environment currently utilizes Cisco Agent Desktop. We have a request from a third party application to have CTI OS Desktop for integration with their product (AmCom). Can we have both CTI OS desktop and CAD running? If so, can I assume that...

All,I have basic hello script with HTTP trigger and CUCM trigger configured as well. I am trying to dial out an extension and play an prompt in my script. Running UCCX 7.0.1 with premium license. The place call step doesnt start at all when I do the ...

Could someone tell me if IPCC Express agents can make outbound callbacks while in "Not Ready" state, and if so, which agent state the time would accumulate in.Thanks,Jon