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Dears,Greetings,we buy a 5 call manager and we get in addition 5 free license , I am ask if I can to add all the free license in the same UCCX server .I mean if I install the first license on the server and add the second one in the same server , if ...

For UCCX 7.0 - HA, Part number (CCX-70-NEW-P-HAS) includes hardware (MCS) too or we've to order MCS separately.Thanks in advance...

Using the CAD macros, I automatically start recording when a call is answered by CAD and stop recording when the call ends.  While I can look at these calls via the CSD, I want to use the function of downloading the files from the server for long ter...

    Can Any one he;p me please ,i need to upgrade my CRS system from 5.0.2 to 8.0 , realy i dont know how can i order CRS dvd or if i have SESW support on the call manager it will help me ?

I'm trying to play around with EIM and just can't get the server to come up.  Based on everything I've read it seems like it should be working, but when I bring up IE and go to http://server/default or http://server/system I get the message below:Cis...

Agents are asking if it's possible to enable an option for them to pass on a call coming into the queue by hitting a button to immediately pass the call on to another agent.The reason being, they could be on a call on their personal extension to an e...

Hello All,     I'm in the process of implementing a CCX 8.X deployment with high availability.  My question is, similar to phones registering to Call Manager subscribers rather than the publisher, should CAD be talking to the CCX subscriber rather th...

Hello all,i would like to ask about the best way to synchronize UCCX servers Clock time if the server have no internet connection?can we synchronize the server with an ntp router? and how?onemore question is that are the QM recording files stored as ...