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Hello, I'm getting an error (either the agent ID or the password you entered is invalid) when attempting to login to IP Phone Agent Service. I'm using CUCM 7.1.3 where I created the IP Phone Agent service. I'm also using the same U/N and P/W that I'm...

DTMF failure in Case of Outbound Calls from PSTN to IVR. Calls are connected to the calling party but after IVR it fails to insert DTMF.

Hey everybody, I've got a simple menu that I would like to do reporting on.  Right now it's just your average "for sales press 1, for sales press 2" but some of the menu options get forwarded outside of the facility so it's not like I can just look a...

I'm looking at 2 reports for a 24 hour period trying to figure out the total amount of calls handled by the system. The reports are:Contact Service Queue Activity Report and Traffic Analysis.CSQ Activity Report shows the number of calls handled, aba...

I've been unable to locate the link to the CTI Compatibility Matrix. Not sure if has been removed indefinitely or location changed. Can someone please direct me to an updated version? -Thank You.

Dear all,I am new in Cisco IPCC development. I have created the IPCC IVR Solution for one of our client and IVR is working fine under the production environment.Production environment is two IPCC Servers with database but Databse is shared (i-e on an...

Hi,We are getting the following error when an agent tries to login to her IPPA..."cannot change requested state from current state"We've tried resetting the phone as well as re-associating the device w/ the jtapi user.  Neither seemed to work.Any hel...

Upgraded a big system on Saturday Oct 23. Field notice came out the previous day but I did not see it, so the bug gave me fits today.Any config change, or getting the script lock, would cause the AW to bounce the UpdateAW process and rebuild the AW D...

Hello,Had an interesting scenaio (yet very likely) in testing today using integrated EIM.Email came in to agent    - Auto Reply sent to customer    - Customer replied - thanks for auto reply, and added additional information - setting off exception q...

Hi,  I am experiencing a problem while upgrading CCX 5 enhanced HA to CCX 802. We got the backup from CCX5 using the Upgrade tool from windows to linux. The installation process has been completed successfully.  Now, one the new installation server ...

Greetings all,Agent Real time display are showing 1 ahead hour of clock system.Anyone have a suggestion if this is a bug or configuration issue ?? I have attached a screenshot to simplifyUCCX: 7.0 

I ahve searched all over cisco.com and cannot find a clear guide for this. Can some either point me in the right direction or post the steps?I want to enable Silent Voice monitoring on our CCX cluster. Are there additional HW requirements? ThanksLiam

In a script i've written I'm doing a blind transfer to a voicemail system.  Problem is that there is no ability grab the call back fro the VM system if the user entered an extension that does not exist on the VM system.I can program the VM system to ...