Contact Center

Webview - CallType issues

HelloI have discovered that the Call Type statistics is getting blanked out every midningt for some reason. I can only find data from the currect date and no historical data before that. this have been working fine before and all other webview statis...

CVP Survivability call drop

ICM 7.0 with HIPCCCVP 3.1H.323 GatekeeperCCM 4.35350XMI am working on Call Survivability on CVP. The call is routing to the right number but as soon as i answer the phone the call gets dropped from both the phones. If i dont answer the call keeps on ...

CAD Login attempt failed

Hello,We are running the Cisco UCCX 5.0 with Cisco CME 4.X, i have upgraded the IOS due to a memory leak bug and just after the upgrade the Cisco Agent Desktop is failing to login and showing the attached error.Old IOS: c2800nm-spservicesk9-mz.124-11...

Resolved! Null pointer exception error

I have script that was working but I saved it out and then edited it and now get a error when i try to validate it. I am not sure how to isolate it.script Validation Failed: java.lang.nullpointerExceptionNot sure what coruppted this. does any one kn...

CVP 7.0(2) web service element, is it compatible with WCF

I'm looking for documentation on the Web Service element in CVP 7.0(2).The element specs guide for 7.0 doesn't have any thing on it only the 8.0 guide, what does this mean.Should I just build something Java?I will be using it with microsoft WCF to pa...

Resolved! Is there a way to give a customer a survey while their in the queue

Is there a way to give customers an option to take a quick survey and not lose their place in queue after the survey is done?We are using UCCX 7.0 enhanced.

Resolved! UCCX Remote (home) Agent

Hello - Does anyone know bandwidth requirements for a "remote" UCCX home agent using CAD version 7 with a CIPC version 7.0.4? I have a few "at home" agents with low bandwidth on their home networks and my company is planning to increase the nu...

uccx email agent - supervisor approval before mail is sent

Hi,we have one customer that would like to make upgrade of their contact center to new version (probably uccx8) and email agent functionality seems very interesting to them. But they would like to know if is it possible that supervisor approve outgoi...

Resolved! CCXE Enh 8.02 Prompts

I am new to working on Contact Center Express Enhanced and more specifically vers 8.02. I have found that there must be a bunch of recoreded prompts for use with the scripts from seeing some of them in the examples and hearing them actually work whe...

UCCX Backup failed

Hi everyone,I have a UCCX backup failed issue with one of our clients.It's a UCCX 5.0(1)-SR02ES08-Build083. When i tried backup, the bar stopped at 5% and the error message is like this:Unable to contact Call Manager. Please make sure that the Call M...

Resolved! Transfer calls from CVP VXML Application to CUCM Hunt Pilot

Hi,I have a CVP deployment model "Stand-Alone Self-service", with CUCM 7, CVP 7, CISCO 2821 ISRCall-flow of service is:PSTN -----> VoiceGateway (dial peer to CVP application-service ) -------> CVP VXML Application (Play of message and transfer to Dir...

Agent detail report shows calls outside the time range

Hi all,I have an UCCX 7.0 SR5 call center. My problem is that the agent detail report is showing calls outside the defined time range on the historical reporting client.Those calls start slightly after the end time difined in the HR client.Is there a...

Resolved! The device is restricted. Cannot login.

I have a 9971 and I'm trying to login to cad 7.0(1) and the error is The device is restricted. Cannot login. The device is set to allow cti control. I had a 7965 which worked with no errors. I did have to create a special profile for this phone to en...

Using EIM with CAD Integrated Browser

I am able to login to EIM from the CAD integrated browser and basic functionality is working. When I select the Options, Messages, Search, or My Report buttons, it launches a new browser but the final url is never inserted and all you see is about:b...

Resolved! Supervisor Desktop Agent View

Hi,I'm currently running UCCX 8 and have strange issue in Supervisor Desktop with the name display for one of the agents!For all the other agents the information keyed into end user (on CUCM8) for the last name, first name fields is showing correctly...

Contact Center

Forum Posts

Webview - CallType issues

CVP Survivability call drop

CAD Login attempt failed

Resolved! Null pointer exception error

CVP 7.0(2) web service element, is it compatible with WCF

Resolved! Is there a way to give a customer a survey while their in the queue

Resolved! UCCX Remote (home) Agent

uccx email agent - supervisor approval before mail is sent

Resolved! CCXE Enh 8.02 Prompts

UCCX Backup failed

Resolved! Transfer calls from CVP VXML Application to CUCM Hunt Pilot

Agent detail report shows calls outside the time range

Resolved! The device is restricted. Cannot login.

Using EIM with CAD Integrated Browser

Resolved! Supervisor Desktop Agent View

Congratulations to the Event Top Contributors Class of 2024!

Cisco + Splunk: It's a new day for your data.

A new chapter of the Spotlight Award begins!

Join us in Celebrating the New Year and the Nov.-Jan. Winners!

Announcing Resources That Guide You to Success

Webex CC message: maximum invite failed exceeded invite

UCCX Scripting - Ignoring certain keys in Menu Step

How to Identify New vs. Existing Email Thread in eAgentOfferContact?

UCCX 12.5 - Update Call Variables on Call Ending Event

UCCX Status Out of Compliance state because of insufficient licenses

Percentage based routing in webex contact center

Flow Courtesy Call Back Retry

ECE 12.6 - Call Variables

UCCX call step redirect with a short beep tone

"No devices found" for New Finesse Users