Migration from UCCE to UCCX

[aklyuka30]

Where to get any informaton (best practises, guidelines ) for migration from UCCE to UCCX.

Does cisco have ani migratio tools ( like scripts, promps migration )  for application transfer from UCCE to UCCX

Thanks   

[Gergely Szabo]

Hi,

I am afraid there is no such thing as a migration tool. ICM and UCCX are completely different platforms.

If you use IP IVR (and not CVP) in UCCE, you can perhaps reuse some of the UCCX scripts.

If you use CVP, you might want to take analyze the VXML applications, because simple ones may be used in UCCX as well.

Most important thing is to be well prepared before the actual migration starts.

Good luck.

[Chris Deren]

In addition to great tips from Gergely (+5), you will not find too much of folks that went from UCCE to UCCX, it is more common to go the other route.

Other items to consider is the re-deployment of agent desktops to the PC, if you are using CTI OS today you will need to migrate to CAD, so a little different agent experience. Also, pay attention to any 3rd party integrations, ie. call recording, WFM, CTI, VXML, wall board, survey, etc, etc as some may not be compatible with UCCX.

HTH,

Chris