Mitel VOIP System Appears to Drop Calls on Cisco Web-Ex

[tadkins@tenncarriers.com]

Hello Everyone!

We have a Mitel Phone system using SIP with a conference room phone.  We are trying to get to the root cause of calls dropping a Web-Ex session after 30 - 40 minutes.  For example, I used my cell phone to join a Web-Ex session and 40 minutes into the call, I heard the Web-ex (join / disconnect) sound and the audio dropped.  My cell phone showed me as still connected.  Has anyone else experienced this problem?

Thank you!

Tracey

[Dennis Mink]

is this webex cloud or webex on premise?

[tadkins@tenncarriers.com]

Hi!
This is the web-ex cloud solution!
Tracey

[bill.king1]

You posted this question in the contact center group, you might have better luck posting it (or moving it if possible) to the Collaboration group re: Webex, like this one.

https://community.cisco.com/t5/collaboration-applications/bd-p/discussions-collaboration-apps

[tadkins@tenncarriers.com]

Thank you very much!  I appreciate it!  I have reposted to the forum suggested!

Thank you again!

Tracey