12-21-2013 10:03 AM
How to do monitor for a off hook from an application?
Do you use TAPI? Finesse Application Programming Interface? SXML Java Client using JAX-WS?
Any code examples?
Thanks
Gary
12-23-2013 07:48 AM - last edited on 03-05-2021 10:48 AM by dekwan
Finesse does not support CALL_SERVICE_INITIATED_EVENT. Instead, a finesse agent would receive a Dialog notification with state ‘Initiating’.
There is a Finesse sample gadget that receives dialog events. See the LearningSampleGadget-10.0.1.zip in the 10.0.1 gadgets folder on the Finesse https://github.com/CiscoDevNet/finesse-sample-code/tree/master/LearningSampleGadget
Finesse is used for call center agents and requires either UCCE or UCCX.
12-23-2013 08:24 AM
dlender,
Thanks for the quick reply.I appreciate the input. I'll look at your example.
The JAX-WS is part of the UC Manager Serviceability and Real-time Device/CTI feed (RisPort). The documentation suggests I can see and off-hook but loks more like polling.
Thanks
Gary
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide