I am running UCCX 10.5.1. I am working on a script where I wish to put hold music in a queue.
I have formatted the audio file accordingly. (8bit, 8000hz, mono) and it sounds fine when I play the file itself.
I wanted to simply upload that, reference the file with a "prompt" variable and tell it to execute between "call hold" and "call unhold" actions in the script.
When I listen to the file in the script, it is horrible! You can't even listen to it for more than a few seconds, it is so bad.
How can I get a more clear sound? What other ways can I execute this?