We are seeing unexpected failovers between a HA pair of UCCX 9.0(2) servers on a single site, can anyone suggest where to look for why these failovers are occurring? Engine service runtime suggests it is not a service failure. Thanks.
We are seeing unexpected failovers between a HA pair of UCCX 9.0(2) servers on a single site, can anyone suggest where to look for why these failovers are occurring? Engine service runtime suggests it is not a service failure. Thanks.
I've added a user in UCM and he's appearing as a resource but not in the User View in UCCX. I've replicated the permissions in UCM that another supervisor has.
Hello,I am looking for a report that provides me with the number of calls answered after certain lengths of time. Eg after 30 seconds. After 1 minute. After 2 minutes. Thanks,AK
Hi, is it possible to integrate two one uccx cluster with two different cucm cluster?>> uccx(M) at one data center(i.e A)>> uccx(S) at another data center(i.e B)now we have one cucm cluster at DC (A) and other CUCM Cluster at DC (B)can we integrate b...
UCCE 10.5The user ID I am logged in with is the same user that we used:- to join servers to the domian - so it has access to Contact Center OU- to create Root, Facility and Instance- Install ICM So why would it not let me Add & Save the Instance via ...
Hello,I have a UCCX 10.6(1) deployment which has had CSQs renamed at the customers request.When I run CUIC historical reports I can still see the old CSQ names as well as the new ones.Is there any way to remove the old CSQ names from the reporting op...
Hi, all,I have a question about analisis log from cti server.Have any one document which describe massage log from cti server, ctios server?How I can understand when Agent change state from Not Ready to Ready personally or his state was change by sup...
I have UCCX 10.6 and AQM . The Network Call record works fine , it records all the calls on AQM (both ACD and Non-ACD) . But client need to record the calls only when agent logins in and Stop the recording when he logs out . Could any One help on thi...
Hi all ,I'm trying to install cme 10.5 . I 'm a bit confused that I can't find cme files on cisco downloads page. and when I typed a command sh telephony-service , it shows that version cme 10.5.How can I found cme files or Is it already loaded ?Th...
Hi All,do you know there is any changes on CAD and CSD when upgrade UCCX from 8.5 to 10.5 ? or only version update, the GUI is still the same and passwords wont change? Thanks,
Running CCX 9.02.The output options for this step state as per the manual;"...to be made available to all Cisco Unified CCX servers in the cluster), saved to disk or to a database, or e-mailed. "Can someone provide some direction on how i could save...
I am trying to install WFO Monitoring and Recording Services 8.5.2 SR1 or SR2 and it breaks my database connectivity. I started at the base release 8.5.2 and it works fine. I first noticed this after installing the update and trying to view phone rec...
I have 8.6 version of UCCX. I am new to this company and have not written a script like this one. I usually use like a Open and close number they can call to set a XML doc to open or close. I have attached the script. Right at the top there is a Chec...
Hello everyone,I'm creating a script for a small call center and was hoping someone could point me in the right directions. All I want to do is if there are no callers logged into the queue I want the call routed to a voicemail box. I'm stuck on the ...
Dear All, The manual Outbound calls starting from *XXXXXXXXXXX are dialing from IP Communicator, but from Finesse the manual Outbound calls *XXXXXXXXXXX are not dialing as it gives message that "Call could not be completed". Looking forward for the r...
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