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Beginner

Need assistance creating a report to show the median call duration by week and by month

Excuse my very newbish question...

I have been tasked with creating custom reports for our call center. One stat that I have been asked to get is the Median value for talk time by day, week and month. I have exported a current stock report to see if changing a query in that could work however it seems to be using queries that are already in the system. No idea on where to start with this.

Any help or starting point would be helpful.

3 REPLIES 3
Cisco Employee

Re: Need assistance creating a report to show the median call duration by week and by month

what is the exact use case here?

Beginner

Re: Need assistance creating a report to show the median call duration by week and by month

My boss wants to start trending the call volume for staffing.

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Beginner

Re: Need assistance creating a report to show the median call duration by week and by month

Hi Ruben,

Good Day!

Could you please answer my basic questions so that I will try to help you if I can,

1. Is it UCCE or UCCX?

2. Do you need Detail report or Summary report?

3. What are the Input Params you need to be displayed in the report?

Regards,

Sathiya

Thanks and Regards,
Sathiya Kumar V M
CUIC Developer
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