01-20-2023 07:00 AM
So.. ECE is coming to the environment where I work and and we will be attempting to integrate one of our processes with ECE. The existing process currently integrates with a enterprise email management tool where it adds the equivalent of an ECE mail activity and notes.
That said... I am going to use postman to valid our integration approach using the ECE APIs. I believe that these will be the api's we will need to use.
I believe we will need:
a service account to get to the api layer and it has to have the rights to create an activity and associated notes
The url for the apis
Can someone verify this... and it would be really cool if someone had an existing example I could look at.
Thanks
01-20-2023 01:59 PM
Hi,
There are a few folks in this community that have used the ECE APIs and can probably chime in, but the best place to get ECE API help is by emailing ask-ece-dev@external.cisco.com.
Thanx,
Denise
01-23-2023 12:18 AM
Have you had a look at the API guide - located here?
https://developer.cisco.com/docs/enterprise-chat-and-email/#!interaction-api-developer-guide
As Denise says - probably a good idea to reach out to the ask-ece-dev email link.
I don't believe you need a service account for the API login - more likely you would use an agent or supervisor account?
Gerry
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide