Hi Brendan,
The outbound dialler works like this:
--You can set the the % of agents to be ready before the campaign to run
--You can specify the time when the campaign should run.
When both the conditions are matched, the outbound subsystem starts this campaign.
The contact (Phone1) number is taken fromt he contacts initiated, then the New Call event is created. Now the call is presented to the Agent as well (From the CSQ assigned to the campaign).
The monment he accepts it, the call is placed to the customer (external) and the call is bridged to the agent.
Regards,
Abhiram Kramadhati