Hi, outbound call result 13 (Dialer stopped dialing customer due to lack of agents.) I've found this difficult to get a clear answer anywhere regards this outcome code and received the basic 'change your lines to agent ratio to avoid large numbers of these.' Lines to agent ratio is already low <2 at all times. 1) Why do I receive such a high number of this outcome code? 2) Does anyone class this as an abandoned call in the UK/Europe/US as I do get a call duration against these?
Is this for an agent-based campaign or transfer to IVR?
Not sure if this is related, but what do you have set as far as the Outbound percentage in your admin script?