HiI am trying to copy prompt (rename prompt), Requirement is record multiple prompt and activate one with title 1500.Logic I am using is create concatenation prompt from existing prompt and write a document with new prompt prior upload. I am getting ...
Forum Posts
I have a script where I associate (with Set Enterprise Call Info) to CallVariable10 a parametric value defined into the application settings. I defined a Layout in the Finesse Admin > Call Variables Layout, this way However, the layout seems not re...
Due to a very odd issue with co-res CUIC on UCCX in HA, reports in Finesse Desktop stopped showing on initially newly added agents and after a rebuild of Publisher some existing users stopped seeing reports (TAC recommended rebuild after several eff...
Dear All I have lots of abandoned calls in our UCCX deployment with version 11.6.1 uccx and i really can't trace the problem is it network or from gateway because how can i trace the problem
i need to call back same calling number directly i don't need to ask customer to enter call back number
Hi all, another day another problem I have quite huge and complicated environment here with thousands of numbers, hundreds of scripts and quite complicated queue logic. From time to time I am asked to provide a priority map for for depts. And so far...
Hello Cisco Community, We have PCCE v 11.6 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls” That cover all calls whatever have been answered by an agent, abandoned or in treatment at IVR l...
Resolved! UCCE duplicate Call
Hello, We have UCCE 10.5. we are facing strange behavior. Agent receives a call from the same number while he is on a call with him.Any kind of help to determine the root cause would be greatly appreciated. Thank you.
Finesse calls getting dropped. User sees error on screen: Verify if CORS is configured then click Launch Certificates to accept certificates to use Live Data
my current situation is after ring no answer agent state become ready i need to do script in select resources after ring no answer it never direct to next available agent but goes to call back menu other question i need call back menu to same calling...
Hi everyone,Our customer's using UCCX 12.0 and AQM 11.5 with Classic License and no SWSS. They don't have plan to upgrade the system in near future yet.Recently, I had to request Cisco to re-host the license to new MAC as I couldn't find the "re-hos...
Hello. Do we have some examples of Workflows configurations?
Hello Experts,Need to upload the XML file for Multiple finesse teams, Is it possible? Can you share the procedure, how can we upload the XML file in finesse? Thanks in advance
Resolved! PCCE hardware requirment
hi is the server CISCO BE7M-M5-K9 supprted for PCCE ? if yes how while the server comes with one CPU 2.6GHZ (14 core)if no what is supported for PCCE and where can i find the document. Thanks in advacne
Hello All My UCCX is version 12.5(SU1). I created a Call Variables Layouts. I want to assign it to a specific application. According to Finesse administration Guide, I should to create an ECC variable in CCE Configuration Manager, but I didn'...
