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s.orlov
Beginner

Outbound dialer UCCX SIP Gateway for predictive progressive campaign

Hi, is any way to use Cisco virtual CUBE - CSR 1000v as sip gateway in UCCX? Or only DSP's gateway possible?

Thanks.

2 REPLIES 2
Anthony Holloway
Cisco Employee

Doesn't seem so.

"While a call is in progress, the
DSP or the Xcoder analyzes the incoming voice or media stream. "

Table 1, step 5
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/V10-6-1/config/CSR10-6-Unified-CCX-CUBE-Configuration.html

Thanks, Anthony for your time to discover. But on the below link there are few statements that clearly point to the CPA with the DSP's.

"Typically, call progress analysis (CPA) is extensively used in contact center deployments in conjunction with the outbound Session Initiation Protocol (SIP) dialer, where CPA is enabled on the Cisco Unified Border Element (Cisco UBE), and digital signal processors (DSP) perform the CPA functionality."

On the 1000v I am also getting the following error 

DC-R1(config)#dspfarm profile 1 transcode
Dspfarm profile 1 :: No resource, check voice card or dspfarm service is not configured.

Is any other way, for example, do not use CPA?

Thanks.

 

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