05-28-2010 09:05 AM - edited 03-14-2019 05:48 AM
Has anyone around here worked or tried doing this? I have some preliminary things working as of last night with CVP and some TCL Scripts I hacked together. If anyone has worked on it, is anyone interested in getting together and making something a bit more complete and useable for the masses?
Cheers,
Chad
05-30-2010 05:42 PM
hiya, just to let you know that outbound dialling has been achieved using mysql db and tcl scripts on gateways using sip triggers in a reoccuring set time e.g. every 15 seconds. CVP 8 has a built in "courtesy callback" function with machine detection ( not sure how accurate the machine detection is ). maybe worth just playing with v8??
05-31-2010 10:40 AM
I am aware. I am actually looking for the specific ability to generate an outbound call from CVP Studio anytime I want and give it IVR treatment. as far as I know this hasn't been done. I would also like to figure out a way then to disconnect the call and terminate it properly in ICM with being answered. But this I will work on next. Is the courtesy callback just some microapp type thing?
Thanks for the information!
06-04-2010 07:35 AM
If anyone is curious of a sample call flow and the script I am working on, as well as some last issues before I can start refining the process. Follow here
http://developer.cisco.com/web/vgapi/forums/-/message_boards/message/2231700
06-04-2010 09:14 AM
Courtesy callback is the interaction of several things - a TCL file on the gwy, custom ICM script (.ICMS sample supplied), 5 custom CVP VXML (Audium) scripts supplied (three you can modify, 2 you cannot), and the requirement to have the Reporting Server (that last one annoys me).
I haven't played with it yet.
Regards,
Geoff
06-04-2010 10:01 AM
Additionally, isn't this available with CVP 8.0? Unless I'm missing what Chad is trying to do.
david
06-04-2010 11:46 AM
Hi David,
From my knowledge CVP 8.0 has courtesy call back, which is really just a nice waiting system and im guessing and a little oubound dialing. I was unaware that you had the flexability to start calls and give them seperate IVR treatment and connect them together a later date...
for example transfer outcall a mobile phone and ask them if tey would like to accept the call from number blah and they hit one 2 accept and 2 to not.
That kind of stuff.
Also does anyone with the CVP 8 NFR want to post up just the TCL file so I can have a look at it?
Thanks,
Chad
06-04-2010 01:25 PM
Chad,
Thank you for the explanation of what you're trying to do, I was being dense and just didn't get it. I hope you get it working, it does sound like a good feature.
david
06-04-2010 05:08 PM
David,
Thanks, I think the developer in the other forum hit my problem on the head, I though it was an ack issue with my second leg, I just missed a TCL command. Unfortunaly my test environent is down till sunday for network changes, so hopefully I can report back successful test and a hackjob TCL and guide for people to play with.
Anyways in the next few weeks after some refinement I will release it, and offer it back to the CCBU to see if they can turn it into a useable feature for the masses. (full outbound functionality equivelent to that of UCCX)
Cheers,
Chad
06-07-2010 06:21 AM
I sorted out the last bug with brdiging the calls, no i just need to put some kind of a process around this... You can find the PoC script in this forum..
http://developer.cisco.com/web/vgapi/forums/-/message_boards/message/2231700
I will release a pack in the next few weeks to the community with a full installation and configuration guide to support outbound dialing and bridging in CVP...
Cheers all,
Chad
12-11-2011 09:46 PM
Hi Chad,
Were you successful developing and using this outbound in comprehensive mode? Can you share with a larger audience?
Thanks!
-Sethu
06-04-2010 05:13 PM
Geoff,
Thanks for this. I believe with my new utility it would be fairly simple to write your own courtesy callback mechnism without the need for a silly cisco reporting server. Just a few custom action elements.
Let me know what your experience is when you try it, I am tempted to order CVP 8.0 now. Most importantly CVP 8.0 includes post call survey for SIP I think!
Cheers,
Chad
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide