Hellodoes anyone know if there is a report in UCCX that shows me the quantity of outbound calls that were not answered for a determined CSQ?My UCCX version is 8.5.Thank youMarcos
Hello!It's necessary to use voice gateway for SIP to UCCX at Outbound IVR schema? Can I use over IP PBX connected to PSTN instead Cisco gateway? For example Avaya or Asterisk...
Hi Guys,please dont you know how to make historical reporting reports accessibleper team - I mean, defined login to HR tool can see only reports for defined teams,not for all of them.We gotta CUCCX 7.0(2)thanksTomas
Hi,It's possible to install a MR PG without a network VRU configuration ?I ask this because I try to install an lab without IP IVR and CVPI have a generyc PG with CUCM PIM (PG 1) and MR-PG (PG2). that's all.regardsGuillaume
Hi , We have CUIC 8.0.3 intefrated with ICM 8.0 . When i pull the report i get the particular which i have attached . Have any 1 faced the same . Thanks, Rahul
Hello,I want to change wellcome.wav file UCXX ,When I change the wellcome.wav file it doesnt play. I was conwerted file format to waw using Audacity butI doesnt working.
we upgraded from UCCX 7 to 8 and CUCM 7 to 8. For a week everything wokred fine but all of a sudden agents could no longer login into their phone. they got the following error: The Request to the Cisco CTI server timed out. try again. they got an err...
I have a company is looking to get a custom application created similar to the UCCX IP Phone Agent, except that would like to get the queue information and ID all on one screen. Can anyone suggest any developers that may be able to create such an ap...
Hi Experts!We are testing a number of "exceptions" with our 2 x UCCX servers HA" and now we will start using DB Read, GET and Write in our UCCX scripts. To be sure that the script will continue work if you loose your Backend office SQL servers is the...
I have a client that is not configured to Display Non-ACD calls however they are still seeing calls to their DID lines apppear in CAD. These calls are also appearing in the Agent Real Time Displays in CAD.I read the section in the UCCX User Guide ...
Hello,I want to retrieve "agent03" report from webview. For a specific agent, webivew is not displaying the latest reports for a specific agent. The same report is displaying for other agents. Any suggestion?Thanks,Justine.
when I login to the agent desktop, the following error pops up.Login could not be performed.possible causes are invalid instrument, media termination problem or CM issue. I have installed 7.0ctios client along with ctios 7.1.4 release.
Hi, My record step is failing the second after it plays my message. Whether I turn the beep off or leave it on it goes straight to error msg after my audio.on Gateway I get this..*Mar 16 19:24:58.970: //118//AFW_:/vapp_media_record: codec mismatch ...
We are using voice browser step in CCX editor to invoke a voice xml file. In the voice xml, if we play back an audio using following script it is working well<prompt> <audio src="Transfer.wav">Please hold while I transfer the call</audio></pro...
Running Cisco Unified CCX Historical Reports 8.0 (2.8).When I do a traffic analysis for an 8 hour period, at the bottom of the report I also get an analysis of the two peak hours. But I’d like an hour by hour detail without having to run the traffic...
