Contact Center

Is there any documentation on how to setup Social Miner with CUPS for IM Notification?  I've tried multiple different setups but can't get it to connect, it always shows disconnected.  If someone can point me in the right direction it would be apprec...

Can somebody please explain what the "Redirect CSS" does in the Unified CM trigger configuration and Unified CM call control group configuration.I can't understand how redirect fits in the configuration here.I had a issue where internal calls to a ce...

Hi,We're running UCCE 8.5 / CTIOS 8.5. We run 2 CTIOS servers and they're co-hosted in the PG servers.Is there a way to see all the active CTIOS sessions from any of the ICM servers?Can I run a command using the Unified System CLI? if so, what would ...

Hi,I'm hitting CSCtt03211 and am not in a position to patch just yet.  My question is...Is there a default password set for uccxwallboard user?  Since I can't change it due to the bug, I'd like to find out if I can get the wallboard going using a def...

hy allI am very new to this field and still learning can someone help me gain knowledge on this subject my question is What are the files needed in VG for supporting a standalone CVP architecture  ?   (in specific the VXML,tcl and wav files ??What ar...

I have seen that many people are able to use the raw2wav utility with psftp, but I cannot figure out what username and password to use. Can ant one help with this?

I am configuring an ivr script to write data in SQL DB, when I execute the query in the script it gives me message that '1' row has been altered. Practically it should write the data in DB but DBA confirmed me that it is not writting and DB is rollin...

Hello all,I just got word that we are going to be migrating our AD environment to 2008, has anyone done the same for ICM 7.5 or 8.0?Based of the staging guide it doesn't support 2008,Here is what ICM supports for AD according to the staging guides:- ...

Hello,I have a customer interested in the following solution:- The customer has a web page with information about its products;- A web visitor can "click" in a link and, automatically, launch a video call with an agent.They are studying third party s...

We upgaded a working IPCC 4.0.5 installation with Open Speech Recognition Server 3.0.13, RealSpeak 4.0.12, Speech Works Media Server 3.1.14.Upgraded the UCCX Server to Version 8,5.1SU2 but did not touch the Nuance/ScanSoft server.  All IPs remained t...

Hello,I'm proposing to a customer a Call Center system with Cisco Unified Communications Manager, Cisco Unified Contact Center Express and Cisco SocialMiner (for about 50 agents).I have read that:Cisco will support SocialMiner deployment on any hardw...

Dear All iam setting up RSPAN to recording all gents my agents on voice vlan 3 on edge switch 2960and my uccx 8.5 in vlan 2 after applying remote span the recorded files appears in the supervisor desktop but i cannot hear any sound my configuration a...