Contact Center

Hello All,I have a simple queue with 10 agents in it which has been routing to the longest available member of the queue. I have now had to modify the script to play a menu prompt at the start which gives callers the choice to select an option (1-9) ...

Hi,We have icm 8.0(3) installed.For some reason, the activities of calls are not recorded in the HDS. It was working before.Did anyone have faced a similar issue?Regards,Georges

I am running into Field Notice 63371 - Unable to Make Config Changes - UpdateAW Process Failure and was wondering if anyone has downloaded or has a link to ICM 7.5(6)ES73 and would be willing to share it.  Thanks in advance for the help.

hi, For a perticular IP Phone extension when agent is going to login using CTI agent toolkit then CTI generatin this msg "CTI warning: The request failed because the timeout limit was exceeded". but the other ph is working fine. I have deleted this p...

Hello, I am currently trying to configure this functinoality on UCCX 8.5.1: If a caller rings back within 30 minutes, I would like him to be transferred to the same agent that handled the previous call if it is in Ready State. Otherwise it should be ...

Hello,Does anybody have comparitive analysis on how Cisco UCCX solution/features stand in contact center solutions out there e.g Avaya, Nortel etc?Please provide if you have any.Your help is appreciated ThanksKadambari

i have an issue i need help to be resolved iam facing in my recording in uccx 8.5 bad quality for recording files my configuration as followingmonitor session 1 source interface Fa0/3 , Fa0/7 , Fa0/9monitor session 1 destination interface Fa0/1 ingre...

Hi, We have just a third party recording server to their CUCM (ver 6.1) and UCCX (ver 5.0) environment. Every agent call is recorded with this server. The server is calling Zoom CallRec (ver 4.8.3). Basically when an agent places or receives a call, ...

HI I am facing a strange issue in doing any new config in my uccx vers 8.5.2 ,I also uploaded the .cop file availabe in the cco .while creating or doing any modifucation i am getting below error  :"There was an error while interacting with the Databa...

Hi,For the purposes of a lab is it possible to install CCX8 on VMware Workstation? Mine keeps failingRich

Hello,Can someone please explain to me what each server and network device mention below function is in a call center environment.1.Peripheral Gateway2. Rogger/Logger3.CTI Server/ Dialer4.CVP media server5.CVP call server4.CVP operations Console5.Adm...

Hello,I am having an issue installing the agent desktop version 8 on a gateway laptop model 265M. Everytime I click on the setup.exe it starts the ctios setup but then it crashes on me and it shutdowns. The setup.exe is fine because I loaded it on ot...