02-01-2011 09:12 AM - last edited on 03-25-2019 07:16 PM by ciscomoderator
Hello Guys,
I am looking for a doc which describes admin tasks to be done by an agent after an outbound call (wrap-up and so on).
I have looked with no chance for the moment.
Thanks in advance.
Regards.
Dominique.
Solved! Go to Solution.
04-13-2011 01:46 PM
Admin tasks are applied as they would be to any inbound call.
They would follow the same rules and actions.
04-13-2011 01:46 PM
Admin tasks are applied as they would be to any inbound call.
They would follow the same rules and actions.
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