Passing PQ attribute and proficiency to Agent Desktop

[lohjintiam]

Hi all

I want to find out which agent's attribute and proficiency was selected when the call was routed to agent. Is it assignable to any ECC variable?

Thanks!
-JT-

Sent from Cisco Technical Support iPhone App

[Jonathan Schulenberg]

Express or Enterprise?

[lohjintiam]

Precision Queue UCCE

Sent from Cisco Technical Support iPhone App

[david.macias]

No, there is no ECC variable that carries this by default, you'll have set one up manually.  I recommend you use a dynamic PQ which you can then add to a PV.

david

[lohjintiam]

Hi David,

Through this method, it seems like i would only be able to get the PQ it as assigned and not really the attribute/proficiency. Or that is possible as well?

Thanks!

-JT-