01-17-2020 12:23 AM
Dears,
We are facing the below issue in our Courtesy Callback script.
When the call back is initiated to the customer ,the Announce Callback prompt starts before the customer answers the call, same for not answering or hang-up, it starts playing on ringing.
The CallBack_Reconnect element is always exiting as connected even if the customer didn’t answer the call or Hang-up.
Anyone can advise?
Thank you
01-17-2020 05:47 AM
You'll probably need to clarify what you mean. Are you saying that:
-when customer picks up the phone after it has called them, the script is already 10 seconds into playing the message?
-how do you know what the script has done if the customer didn't answer
First thing I would do is make sure you have the correct version of the survivability script in place on the gateway that matches the version of CVP that you're using.
01-17-2020 06:35 AM
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