If you are looking for detailed ECE reports for agents, like, average turn around time, average handle time etc. then you need to refer to ECE database. You can add it to CUIC and run custom reports to have detailed email related reports.
Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
STEP 1: PREPARE
Before you can configure your CCP in Control Hub, you must procure PSTN services from an authorized Webex Calling CCP Partn...
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This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco D...