Cisco Community
English
Register
Congratulate December's Spotlight Awardees. CLICK HERE
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
475
Views
0
Helpful
4
Replies
Highlighted
santiago_figueroa
Enthusiast
Enthusiast
‎02-11-2014 03:28 AM
‎02-11-2014 03:28 AM

PCCE ipphone and Finesse

Hello I need help! can you tell me if PCCE 9 package CCE can work Finesse and Ipphone Agent at same time? My customer want statistics from IP Phone agent from skillgroup. Thanks

Labels:
0 Helpful
Reply
4 REPLIES 4
Highlighted
Gergely Szabo
Advocate
Advocate
‎02-11-2014 03:55 AM
‎02-11-2014 03:55 AM

Hi,

I am afraid it does not.

You can, however, send stats to the agent's IP Phones as an XML object.

G.

0 Helpful
Reply
Highlighted
santiago_figueroa
Enthusiast
Enthusiast
In response to Gergely Szabo
‎02-11-2014 04:15 AM
‎02-11-2014 04:15 AM

Hello Gergely can you shared any document that explain this part that iphone agent do not support that?

Thanks

0 Helpful
Reply
Highlighted
Gergely Szabo
Advocate
Advocate
In response to santiago_figueroa
‎02-11-2014 05:29 AM
‎02-11-2014 05:29 AM

Hi,

no, unfortunately, I just heard it at the Cisco Live event during a presentation on Finesese, that said it's either CAD or Finesse, but not both in parallel.

G.

0 Helpful
Reply
Highlighted
oabulaban
Beginner
Beginner
‎02-11-2014 07:13 AM
‎02-11-2014 07:13 AM

CAD is not supported in PCCE. Only agent software supported are Finesse & CTIOS

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_10_0_1/design/guide/PCCE_BK_A0CE0252_00_DesignGuide-10.pdf

You can see it under "Options and Features Not Currently Supported"

Therefore, as CAD is not supported, CAD IPPA is also not supported.

0 Helpful
Reply
Latest Contents
Finesse access via Azure Web Proxy
Created by tbeverly on 01-13-2021 07:28 PM
0
0
0
0
We would like to use Azure web proxy for remote users and personal laptops. Does anyone have experience with configuring UCCX/Finesse to use web proxy?
Jabber Multi-Factor Authentication
Created by Anil Sharma on 01-13-2021 05:14 PM
0
0
0
0
hi Team, we are planning to deploy Multi-Factor Authentication for Jabber. The main requirement is to use MFA over internet (MRA).Is it possible to deploy MFA just for MRA and don't touch impact any on-prem existing setup?Can someone please guide on ... view more
Calling Collaboration Experts: Cisco Champion 2021 Applicati...
Created by aalesna on 01-07-2021 01:02 PM
0
0
0
0
Looking to expand your professional network? Interested in gaining an edge with exclusive technology insights? Engage with Cisco experts, share feedback on products and connect with peers from across the globe. Cisco Champion 2021 applications are open fo... view more
UCCX: HTTP Triggered Applications and Authentication
Created by Anthony Holloway on 12-31-2020 02:19 PM
2
10
2
10
Symptoms UCCX does not natively protect HTTP Triggers. Diagnosis I wanted to come up with a solution to handle HTTP cookie based authentication. Solution There is a zip file for this project attached to this article.  It was written on UCCX 12.5... view more
CUCM manual and auto backup procedure using GUIa
Created by BalajiSivaraj49175 on 12-30-2020 01:36 AM
0
0
0
0
CUCM can backup the manually or have sehchduler  to backup the configuration and historical reports from the server diester recovery systemStep 1. Navigate to CUCM > Disaster Recovery System > Backup > Manual Backup as shown in the... view more
Content for Community-Ad