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Hi all,I faced an error while configuring CAD base services (as per the attached screenshot).Can someone help me on that?Thank you in advance. 

Hi all,We are working on a UCCE system version 9.0 with CVP 9.0I need to know in case a caller got transferred to an agent and then the call got disconnected, if it is feasible to re-send the caller -once he calls again- to the agent he was talking t...

Hi all, I'm trying to evaluate the impact of running reports from both Logger + AWHDS vs AWHDS alone.  Is there any reporting data which is available on the Logger only but not populated to the AWHDS? Thanks!-JT- 

Has anyone ever tried to undelete a deleted ICM script?  It appears that there is a db field in the Script table where Delete = 'Y'.  Would updating this field to 'N' cause the script to be usable again?

Hi all, I am using Cisco Finesse version 10. Currently, one agent is available in Finesse Desktop. If new another agent logins with same agent ID (type  wrong  agent ID), the agent is signed out automatically. It is not convenient for the agent who h...

Hi all,I have a simple CVP script that asks the caller to enter 4 digits (a screenshot is attached). Every time the call reaches this node, I hear a prompt that instructs me to enter the digits and once I entered them, I re-hear the prompt as if the ...

Hi,I'm interested in hearing if you have ever seen UCCE phones monitored byt multiple JTAPI users (at least one more in addition of pguser). If you have seen it, any issues observed or is there anything written about its supportability? In particular...

Hello,      If I want to determin every 3, 5th or for that matter certain call differently based on the call number for that day.  What will be the best way to do this in ICM ?  I need to determine that if it is every 3rd call send it somewhere and f...

We are running UCCX 9.02.  In CSD the Agent Team Summary is not refreshing at midnight for the current day.  Any ideas on why this would be.  I know the CAD Recording & Statistics service is where the information is obtained from, but am at a loss on...

Hi all,Is there any way to setup uccx without ip phones. customer wants just applicaiton on agent's pc , like Cad .  

I am getting this error on two agents, both are setup as resources and assigned correctly.  Both have worked as of yesterday at the end of the business day.   I am not an experienced engineer - I am doing this job by necessity after a sudden departur...

Hi, all,I have problem with new installation Outbound Dialer with Sip Proxy. In Dialer all state in active. On sip proxy I have route table. Number with prefix 9063 route to voice gateway (cisco 5350) with e1, number with prefix 1 route to CallManage...

I have a CCX 9.1 new install.  Everything seems to be working correctly except for the Trigger creation.  I have tried multiple systems and browsers.  When I create the Trigger, it will correctly build the CTI and DN in CCM, but the actual window I c...