Our ucce is based in the UK but is used globally and so have gmt plus European time differences
We have the normal admin scripts for ToD and day of week checks per scripts
At the moment the day of week check using a variable euro(weekday) ==1 ||e...
Hi,
I currently have a production environment running Finesse 11.
I also have a LAB environment where I would like to put Finesse 11 into.
Could I possibly take a snapshot of our production servers and create LAB ones with those images and with...
Hello All,
when i try to connect to Finesse desktop i get a "SSL Cerificate Not Accepted" i click OK and the url changes to a FQDM of the UCCX name, not the IP address. I don't have DNS server to resolve that name.
How can i change my UCCX server...
Hi All
I have a query. Please find attached the image for the reference.
CallQueue and Calling number will come from ICM as a input .
so from which variable we will receive above two variable to finesse desktop ?
Thanks all in advance !!!
Hello Everyone
I understand that the Post Call Survey need to configure the Unified CVP Call Server for Post Call Survey via CVP Operations Console by typing https://<OAMP_server_IP>:9443/oamp.
refer to this document :
https://www.cisco.com/c/en/...
I am trying to use the Email Element for CVP. I have followed the instructions on https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/programming/guide/CCVP_BK_CCA81065_00_cvp-element-specific...
Hello,
does anyone know if it's possible to trigger a request to open a local .exe file on the clients desktop, when the call will be answered by the Agent through the Finesse browser?
The environment that is used is Contact Center Express 10.6 / C...
Hi team,
Just want to know is there any threshold value or any parameter set for Node manager where it will restart the server in case NM process is unresponsive to NMM?
We had users switch 'Teams' within UCCX. I made the adjustment in UCCX however when you log into Finesse it still shows those specific users on their old/original Team, and not the adjusted/new Team.Is there a specific service that needs to be restar...
Hi All,
Need any possible help on installing Cisco QM with CUCM and UCCX setup.
Tried so far
SQL 2012 with Domain 2012R2
SQL 2014 standard without Domain 2012R2
in both scenarios, it get stuck somewhere or the other, of course after some steps
t...
Hi All,
IVR and agent based campaigns are working fine for PSTN customers on V11.6
Some reason , we are planning to configure IVR based campaign for Internal agents. now call is landed to Agent phone once I answered immediately call is disconnect...
Hi,
One of our customer wants to implement UCCX 11.6 in their premises. Currently they have CUCM 11.5 installed.
They have 60 total agents, 50 concurrent agents.
- Call recording required
- HA required
- 2 IVRs (Internal & External)
So, I...
Hello,I need your guidance because I need to deploy a postcall survey in a Contact Center using UCCX 7 scripting. I have limited knowledge in scripting and don't really know how, or if it is possible, to pass the information I need between the differ...
Hello,
All my agents are on ready state however incoming call still goes to VM. This is an intermittent issue, not happening to all the calls.
We are using UCCX11.6
