09-01-2021 02:59 AM
Hi I looking for a CUIC template which has wrap-up code reasons included. Is such a template available for CUIC 12.0? If not do I really need to develop/customize my own report?
Best regards,
Tobias
Solved! Go to Solution.
09-01-2021 04:29 AM
This should give you what you need?
09-01-2021 04:29 AM
This should give you what you need?
09-02-2021 04:55 AM
Hi Bill!
Thanks a lot! This solves my issues! But I need to say that I'm wondering a bit that Cisco doesn't provide wrap up report templates and they aren't available anymore on DevNet website.
But many thanks to you again!
Best regards,
Tobias
09-02-2021 05:19 AM
Hi, glad it resolved your issue. I totally agree, there are a number of types of basic reports like this that Cisco is still missing. There are still Skill Group type reports for instance with no Precision Queue equivalent.
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