About tjunghans

tjunghans · 09-01-2021

Hi I looking for a CUIC template which has wrap-up code reasons included. Is such a template available for CUIC 12.0? If not do I really need to develop/customize my own report?Best regards,Tobias

tjunghans · 01-13-2020

Hi,I try to use the UCCX script editor to make a REST call to azure MS Dyn but with Skript editor the response is "Client response status: 412" "java.net.NoRouteToHostException: No route to host (Host unreachable)". If I make the same REST call in po...

tjunghans · 09-24-2019

Hi,one of our customers has developed an own agent desktop via Finesse API but they have the issue that they get back multiple XMPP responses (notifications) for their requests. the following description for this issue was sent by the customer....As ...

tjunghans · 06-27-2019

Hi, can anybody help me with my problem in CVP Call Studio?When I try to load a wsdl file via url (https) I get an I/O errorand this file is not loaded.I guess this is a certificate issue because with http I could load the wsdl file without problems....

tjunghans · 08-08-2018

I have big trouble by using EDMT to upgrade Logger 10.5 to version 11.6. I followed the instructions (create directory set share and permission...) but I always get the following error message: ... 8/8/18 10:20:06 AM: INFO: Available disk space on ba...

tjunghans · 09-02-2021

Hi Bill!Thanks a lot! This solves my issues! But I need to say that I'm wondering a bit that Cisco doesn't provide wrap up report templates and they aren't available anymore on DevNet website. But many thanks to you again!Best regards,Tobias

tjunghans · 10-24-2019

Hi Denise,I double checked whether the customer has only one XMPP connection but this is not like that! They have one BOSH connection per agent. Attached you can find the log file for the certain time frame. Thanks for your description how to collect...

tjunghans · 10-22-2019

Hi Denise, no, I don't believe that they have only one connection for all agents, but I will double check this for sure. It's not easy for me to describe the outcome of the discussion because I'm not the developer. I will speak to the developer again...

tjunghans · 10-22-2019

Hi Denise, sorry for the delay but I talked to the customer and they described their application in more detail.The problem is that they open a XMPP connection (BOSH connection) to receive notifications from acd and all agents which are logged on. An...

tjunghans · 10-15-2019

Hi Denise, sorry but the log files I attached in my post was not the error log. It was just the log file of the application, which make the requests. In the attached screenshot you can find the results of one request with a lot of response notificati...

Member Since	‎12-15-2009 01:58 AM
Date Last Visited	‎05-08-2024 12:01 AM
Posts	32

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PCCE/UCCE: report template with wrap-up reason codes

Cisco uccx 11.6 make Rest call step fails

multiple notifications as response in Finesse API

I/O problem in Call Studio if I want to load wsdl file via url (https)

EDMT 11.6 error during logger migration

Re: PCCE/UCCE: report template with wrap-up reason codes

Re: multiple notifications as response in Finesse API

Re: multiple notifications as response in Finesse API

Re: multiple notifications as response in Finesse API

Re: multiple notifications as response in Finesse API