Buy or Renew
Buy or Renew
NOTICE: You can now engage in the community. Learn about the great new Cisco Umbrella content.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
498
Views
0
Helpful
2
Replies

PCCE VXML Gateway when changing prompt in the CVP.

rahzby.talukder
Level 1
Level 1

‎05-14-2016 12:38 AM - edited ‎03-14-2019 04:06 PM

Hi,

Good Day. Just a question,whenever we change the prompt in the CVP server, we have observed that we must reload the VXML gateway everytime for the changes to take effect. Even after using the commands to clear the cache from the VG. Is this a bug issue?

Thank you

Labels:
0 Helpful
2 Replies 2

Chintan Gajjar
Level 8
Level 8

‎05-16-2016 02:18 AM

not its not bug, and to some extent it works as per the system design.

there are couple of ways to workaround this, if you dont want to reload the gateway.

1. create VXML with parameter audiomaxage=0 for particular audio prompt.

2. try hidden command "clear http client cache", to clear the entire cache for the VXML gateway

regards

Chintan

0 Helpful

bill.king
Level 1
Level 1

‎05-16-2016 12:06 PM

This has been posted here a few times, you may find this link helpful:

https://supportforums.cisco.com/discussion/11264006/forcing-audio-item-vxml-gateway-cache-be-refreshed

0 Helpful
Customers Also Viewed These Support Documents