Personal Callback in PCCE 10.5 does not reserve the Agent because of "unable to find target: Agent, with ID: "

[mpirrone]

Hello

I did complete the config of Personal Callback, and I see the reservation going through the Script, but the QueueToAgent node fails.

The error logged in the CallRouter is:

09:51:18:461 ra-rtr Trace: (41 x 0 : 0 0) NewCall: CID=(151413,726), DN=PersonalCallback, ANI=, CED=, RCID=5006, MRDID=1, CallAtVRU=1, OpCode=0.
09:51:18:461 ra-rtr Queue to agent node in script: Default\\CFA_PODs_Outbound, unable to find target: Agent, with ID: 5281.
09:51:18:461 ra-rtr Trace: (41 x 0 : 0 0) Deleting Dialog..

I found this old issue in previous release, where it was highlighted that Enterprise SkillGroup and Enterprise Route was not available in PCCE.

https://tools.cisco.com/bugsearch/bug/CSCua81861

In the ICM Script, I see the call going through the QueueToAgent, which is configured with LookUp by indirect reference :

Peripheral: CUCM_PG_1

Agent Expression: Call.PreferredAgentID

The rest is blank

I wonder if I miss something in the configuration, or we have the issue again in 10.5

Thanks

Marco

[Chintan Gajjar]

please share screenshot of your script. especially queue to SG and all its configs.

[mpirrone]

done

thanks

Marco

[Chintan Gajjar · Accepted solution]

under peripheral you should select skill target id option like below:

its documented in outbound option guide.

[mpirrone]

Thanks so much

I must have missed that