Contact Center

Hi all,I want to write a script to display all lost calls of the latest 5 days. I'm planing to have a second Work Site to display the list, so we can pro active call back our users.We use the Unified CXX Editor version 8.5, but I can't find documenta...

hiI wrote a script for customer satification survey, using get digit and DB steps, and associated by a trigger ( say "3333"), quite straight forwar and works well.but there is a little catch, when the agent frowatd the call to the trggier extension, ...

Hello, I want to know if it's possible (without or with development) to configure a Softkey on the Cisco Ipphone to change a UCCX agent state(ready/not ready), instead of using the XML Menu on the Ipphone. (actually I'm using CUCM 8.6.2 and UCCX 8.1)...

I am using UCCX 10.5 and Finesse 10.5, if an agent telephone have 2 extensions, one for inbound call distribution, one for agent own used(agent talk to agent or talk to PSTN). If I want to make that when the own used extension is using (i.e. talking ...

Hi,I am trying to find out if there is a documented max poll interval for the realtime snapshot tables for wallboards.I know they are written every 5 sec (min setting), but I'd like to poll it every 1 sec so I pick it up straight away when it has cha...

Anyone know what's the smallest UCCX license I could purchase?  I want to get IVR/scripting set up in my lab.  One standard agent would be fine. I'm told in older versions of UCCX a lab license was free, but now we need a real license.  And it looks ...

Here , to get some clarity to see the difference in usage of CIPC as instead of the hard phones.We thought of going CIPC as minimal cost. Does it still provide the same functionality as like hard phone. Is their drawbacks with CIPC?I had gone though ...

Running CCX 9.Wrote a survey script to put some information into CC Variables.Seems to work fine however when running the CUIC Custom Variable report i have a couple of issues;1. 2 records for every call into survey where one is dispensation type 1 a...

Hi Team, I am looking for good document or guide which has good comparsion chart/documents which tells about the cisco contact center desktops related toCisco Finesse,CTIOS,CAD.I am looking for features/bandwidth,merits/demerits comparsion in all the...

Hi,Can someone tell me what MTU values I can enter for the EPC3925. The default value =0 (1500 bytes).The manual does not show a listing of values and the associated nbr. of bytes. Thanks.Wesjo

Good day! Can I use agent alias in CAD Web Chat for UCCX 10.6. In this document I don't that I can use option agent alias only for Finnese chat http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/whi...

UCCX 10 0 finesseCUCM 10.5.2 mixture of soft and hard phones. Scenario: I have several CSQs and agents that will have to be skilled to cover in those CSQs. How can i display to the Agent which CSQ the call originated from.?    

Where can I find the information to alter the current default of 0 seconds for abandoned calls to start counting at 8 seconds?