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phantom Hang-ups

mymite060708
Level 1
Level 1

Very randomly a call will ring on an agents for phone 1 ring then stop and hang up

The call will show up as a missed call on the agent?s phone

The agent automatically gets put into ?ready state? (in normal operation if they miss a call they are put into work state

The caller says the phone just hang up

I have been through all the logs and can?t see any issues

Any know bugs?

18 Replies 18

Having the same issue. Versions: CCM 3.35, IPCC 5, ISN 2.1, IOS H323 gateway 12.3(7)T12.

Just to help maybe someone having the same problem, i found this:

CSCeg89017

Symptoms: MGCP calls fail with a fast busy signal. When you enter the debug mgcp packet command, the output indicates that the 400 Voice Call Setup failed.

Conditions: This symptom is observed when MGCP PRI backhaul is configured on a Cisco 2800 series that is configured with PVDM2 DSPs. Calls fail only after the router is reloaded. The symptom may also occur on a Cisco 3800 series that functions in the same configuration.

Workaround: Enter the following sequence of commands:

1. Enter the ccm-manager config server ip-address command followed by the ccm-manager config command.

2. Enter the shutdown command on the voice port or on the T1 controller.

3. Enter the no mgcp command followed by the mgcp command.

4. Enter the no ccm-manager config command followed by the ccm-manager config command, assuming that you have the TFTP server defined.

5. After you reload the router, enter the write erase command, add the configuration, and save the configuration.

The Bug seems to be related to Cisco IOS Gateway version 12.3(x).

See Link:

http://www.cisco.com.ru/univercd/cc/td/doc/product/software/ios123/123relnt/xprn123t/123tcavs.htm

We have had no reports of this problem since we downgraded the code in March. It's now November.

IRumn2005at
Level 1
Level 1

Has anyone found a solution from Cisco to this issue besides downgrading IOS.

I have the exact same behavior phone will ring 1 time then stop and hang up. The call will show up as a missed call on the agent phone The agent automatically gets put into the ready state.

IPCC Express 4.0(5a) SR1

CCM 4.1.3 SR2

6608 E1/T1