cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
572
Views
0
Helpful
1
Replies

Place Call step or Call Redirect

glenncarter
Level 1
Level 1

Hi there,

I have a scenario where after hours i need to transfer to mobile phone A but if it does not answer for whatever reason it needs to go to mobile phone B.

Can i use the Place Call step to achieve this? The Place Call step has the No Answer branch that Call Redirect does not?

1 Reply 1

frzhang
Cisco Employee
Cisco Employee

use Call Consult Transfer instead.