Playing Current Time to Caller (UCCX)

[shawneec1]

Is there a way though UCCX to play the current time? What I am looking to do is have an option for system status for a caller. So a caller calls and presses opiton 8 for system status and i would like it to play the time and then it would play a prompt i recorded.

example "p[asof] p[currenttime] p[systemstatus] it would translate to "as of 9:45am the current system status is all are up" The first and thrid prompt would be recorded by me but the current time would have to be read by the system. is this possible?

thanks so much for any help

Shawnee

[Anthony Holloway · Accepted solution]

Yep, you need three four things:

• a Time variable
• the Create Generated Prompt Step
• a Prompt variable
• the Play Prompt Step

Take a look at those three four things, and report back if that got you going, or if you need more help.

EDIT: Added fourth thing

[shawneec1]

THANK YOU! that worked.

your awesome as always

Shawnee