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Poping call to top of the Queue?

It has been a while since I have done any of this scripting.

UCCX 11.6

Customer wants a new behavior such that if a call comes into the queue from an IVR, that they get popped to the top of the queue (giving it priority) instead of being put at the bottom of the queue.

I think it is possible, but was not sure if the better approach would be to have a new queue created for them.

 

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Re: Poping call to top of the Queue?

Use the Set Priority step in the script. Default priority for all calls is 1, if you set the call you want to anything higher than 1, then the call you want will be placed at the front of the queue to be answered next.

There's a few more things to consider when using priorities, but that's the quickest/shortest answer I can give you.

Anthony Holloway

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