04-28-2009 08:24 AM - edited 03-14-2019 04:01 AM
Hello,
CUCCX 5.0
I have a request to allow two supervisors to sit in the same room and from the same pc listen/monitor agent calls for audit reasons. Currently each supervisor uses a USB headset for this function. We tried plugging in two headsets but it does not work. Is this possible? Can the call be monitored over speakers?
04-28-2009 09:53 AM
CSD is just using the default Windows sound device. Feel free to try/use anything you want.
04-28-2009 10:01 AM
not sure about the two usb's. but they make a y connector for the h/s for applications like this.
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