Contact Center

Does anyone know how to configure a reminder for an CAD agent to call back the customer in 30 minutes. Often our agents have to call back the customer, but they forget. For these cases I need to configure some kind of reminder like pop-up screen in O...

Hello,CUCCX 5.0 I have a request to allow two supervisors to sit in the same room and from the same pc listen/monitor agent calls for audit reasons. Currently each supervisor uses a USB headset for this function. We tried plugging in two headsets b...

Hi,I have read the integration of CCM with Operations Manager for monitoring.Can CCM & IPCCX be monitored using some application other than Operations manager.If yes what & where is the SNMP string to be set in CCM 6.0 & IPCCX5.0Thanks

Hi,Do somebody know how to integrate UCCX to another CCM? I used CRS serviceability utility to change all stuff and I recreate the same CRS admin account on my new CCM. But When I/m trying to log in, I have the message "Unauthorized", as it's not the...

Hi,I installed IPCC Express for a customer last week, and today I got an email from their Supervisor indicating they receive a pop-up window from time to time indicating a "Ready State Change" It seems to take all the Agents our of "Ready" mode and p...

we have IPCCE 7.1 CVP 3.1 AND CCM 4.2.3we had acase that some agents receive two customers calls on thier IP Phones at the same time , when the agent is handling a call another call came in the IP PHONE. any advice

HiI tried to install CRS 4.0(5) on VM Ware 'Windows 2000 advance server Image' for lab purposes. the LDAP is windows 2003 AD the problem is that when i tried to install the CRS i've got an error that:"csco_clss::LdapConnection::resolve() unable to r...

We have a CUCM Business edition ver 7.0and srst ver 7 voice gateway with UCCX ver 5.0In event of Business edition failing, we have got SRST configured on the Gateway.Is there a way that I can configure the voice gateway to be able to use the UCCX.Is ...

Hi,we have the following problem in our CRS script. The first two steps in script are Accept and Play prompt. The problem is that a part of the prompt (or sometimes the whole prompt) is sometimes missing (this happens 50% of the time, but not always)...

Hello,Is there anyway to remove the recording button from the supervisor desktop? I can't seem to find it. I just can customize Agent Desktop,Best regards,met.

Folks,when a call is in the queue because no agents are available, no MOH is played even though we have the call hold, and call unhold steps and on the trigger we have the user and network audio sources and the MRGLs on the device pool as wellcould y...

Hi,I have 50 agents. Recently 2 were added and those two cannot be heard when their calls are recorde3d. Any suggestions